Frequently Asked Questions

Cloud hosting is a type of web hosting service that uses cloud computing technology to provide web hosting for storing website data, applications, and programs. With cloud hosting, you get the best server uptime and faster access speeds. You can also make the most of cloud hosting because the available resources exceed those of ordinary shared hosting, allowing you to adjust your hosting usage according to your needs.

Web hosting is a service that provides space on a server to store your website content, such as web pages, images, and videos. The server is connected to the internet and allows people to access your website.

Cloud hosting is systemically similar to web hosting but has many advantages, including scalability. If you need more resources for your website due to increased traffic or new features, you can easily add extra resources from the available server resources. With web hosting, you have to buy additional resources separately or even move your website to a bigger server.

Cloudpedia is one of the affordable web hosting providers in Indonesia, established since 2010 and incorporated under the legal name PT INTERNUSA DUTA MAKMUR, with thousands of clients using our shared hosting services. Cloudpedia also provides several hosting server locations in Indonesia and the USA that you can choose according to the needs of each of your websites.

For our Indonesian servers, Cloudpedia owns the rack infrastructure and manages the servers itself — not renting resellers from other providers — so you never need to worry about that. Each hosting server is equipped with rich features in its control panel, such as Plesk, which offers complete facilities for managing your website data.

Server migration is the process of moving data, applications, and services from one server to another. Migration is usually done when the user wants to increase server specifications, add capacity (upgrade), or move from an old server to a new and better one.

Cloudpedia will assist you in migrating your server from your old server to a new Cloudpedia server, with the condition of a new order on a 1-year cycle.

Yes, Cloudpedia provides a daily automatic backup feature that helps you restore your website data in case of errors or data loss. Backups are performed routinely and stored in a secure location so you can manage your website with peace of mind.

Of course. You can upgrade your cloud hosting package at any time according to your needs. The upgrade process is fast and does not require manually moving data, so it will not disturb your website performance.

SSL (Secure Sockets Layer) encrypts data traffic between visitors' browsers and your website's server, preventing the interception of sensitive data such as passwords, credit cards, and contact information. Additionally, modern browsers (like Chrome) will flag sites without SSL as 'Not Secure'.

Domain Validation (DV) is suitable for blogs and personal websites with a fast issuance process via email/DNS. Wildcard SSL protects one main domain and unlimited subdomains (*.domain.com). Extended Validation (EV) is the highest security standard that verifies your company's legal standing to build maximum trust.

Yes! Google has officially made HTTPS (SSL) one of the main signals in its search ranking algorithm. Websites with valid SSL certificates are prioritized over non-HTTPS websites.

For DV (Domain Validation) certificates, issuance usually takes only 5 to 15 minutes after DNS/Email validation is approved. For EV SSL, the company legal document verification process takes 1–3 business days.

Of course! CloudPedia's support team is ready to help you generate a CSR (Certificate Signing Request) and install the SSL certificate to your Plesk, Nginx, Apache, or VPS for free.

Object Storage is an object-based storage service that uses modern Application Programming Interface (API) standards. It allows you to store images, videos, documents, and data backups with high scalability without the capacity limits of physical hard drives.

Yes, absolutely! Because it is 100% compatible with standard object storage protocols, you simply enter the Endpoint URL, Access Key, and Secret Key in your application's configuration or your favorite storage media plugin.

There are no hidden fees! At CloudPedia, we provide a very generous data transfer quota, so you don't have to worry about ballooning bills caused by download traffic spikes.

Your data is protected by bank-grade AES-256 encryption both during data transmission (in-transit) and while stored on the server (at-rest), supported by automatic replication to prevent data loss.

You can use popular GUI applications like Cyberduck and FileZilla Pro, as well as CLI tools like Rclone and Velero.